Need Help? FAQs for Grand Avenue Self Storage in Lake Elsinore, CA
What are your office hours?
Our office is open Tuesday through Saturday from 9:00 AM to 5:00 PM. We're closed on Sundays, Mondays, and major holidays.
What are your gate access hours?
Gate access is available daily from 7:00 AM to 7:00 PM, even outside office hours.
Do you offer hands-free gate access?
Yes! Grand Avenue Self Storage uses the Storage Genie app, which lets you open the gate with your phone using Bluetooth—no need to touch a keypad. It’s a convenient, secure way to access your unit hands-free. Just download the app and link it to your account.
Do I need to bring my own lock?
You’re welcome to bring your own lock, or purchase a high-security disc lock from our office.
What size storage unit do I need?
Check our online unit size guide, or give us a call for help choosing the right fit.
How much does a storage unit cost?
Rates vary by size, type, and availability. Call or visit our website for current pricing.
How long do I need to rent a storage unit?
All rentals are month-to-month—you decide how long to stay.
Is there a setup or admin fee?
Yes, there’s a one-time $20 admin fee when you rent your unit.
Is there a minimum rental term?
All rentals are month-to-month—no long-term commitment required.
How do I pay my storage bill?
You can pay online, by phone, or in person. We also offer autopay options.
Can I pay my storage bill online?
Yes! Use our secure online portal to pay your bill anytime from your phone or computer.
What can’t I store in my unit?
You may not store flammable materials, food, live animals, firearms, or anything illegal.
How do I move out when I’m done?
Give us a 10-day notice, empty and clean your unit, and let our office know you’re done.
Are there security cameras at your facility?
Yes—our property is monitored with 24/7 video surveillance, gated entry, and lighting.
Can I rent a unit online?
Absolutely. Reserve, rent, and move in online! Just stop by the office to finalize your paperwork and get your gate access code.
Do you offer insurance for stored items?
Yes. You may use your own insurance or purchase a policy through us during rental.
Is help available if I have questions?
Yes! Contact us during office hours or speak to our call center 24/7—we’re always happy to help.
Do you sell boxes and moving supplies?
Yes, we do! Our office carries a selection of boxes, packing tape, bubble wrap, and other moving supplies to help make your move easier. Stop by during office hours to pick up what you need.
Do you have storage units big enough for a car?
Yes, we offer units large enough for vehicles. Availability may vary—contact us to confirm.
Do you offer vehicle parking spaces?
Yes! We offer outdoor parking spaces for cars, trucks, trailers, boats and RVs. All stored vehicles must be operational, registered, and insured. Availability may vary, so please contact our office to check current options and reserve your space.
What are the requirements for parking or storing a vehicle?
To store a vehicle at Grand Avenue Self Storage, it must be in running condition, currently registered, and insured. We may ask for documentation during the rental process. Please contact our office to confirm available unit sizes and review the full vehicle storage policy.
